PRIVACY POLICY

Privacy Policy for Blue Ridge Plaza Animal Clinic

Effective Date: 11/26/2024

Blue Ridge Plaza Animal Clinic ("we," "our," or "us") is committed to protecting the privacy and confidentiality of your personal information. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our services, including communication through text messages, emails, and other electronic means.

By providing your information to us, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect personal information that you provide directly to us, as well as information collected through your use of our communication services. This may include:

• Personal Information: Your name, phone number, email address, and other contact information that you provide when scheduling appointments, signing up for our communications, or contacting us for services.
• Communication Data: Information related to your interactions with us via text messages, emails, and phone calls. This includes the content of messages and any other data exchanged during these communications.

2. How We Use Your Information

We use the information we collect to provide you with services and enhance your experience with Blue Ridge Plaza Animal Clinic. Specifically, we may use your information for the following purposes:

• To send appointment reminders, clinic updates, promotions, pet care tips, and other relevant information related to our services.
• To respond to your inquiries and provide customer support.
• To comply with applicable legal and regulatory requirements.

3. Electronic Communications

By providing your phone number and email address, you consent to receive communications from us through electronic means, including:

• Text Messages (SMS/MMS): We may send text messages to the phone number you provide, including reminders, promotions, and updates about your pet’s care. You can opt out of text message communications at any time by replying "STOP" to any message we send.
• Email Communications: We may send you email notifications about appointments, special offers, and other information related to our services.

4. Message Frequency and Charges

The frequency of messages will vary depending on the services you engage with, such as appointment reminders or special offers. Standard message and data rates may apply. You are responsible for any charges that may be imposed by your mobile carrier for receiving text messages.

5. Opting Out

You can opt out of receiving further communications from us at any time. For text messages, simply reply "STOP" to any message we send. For email communications, you can click the "unsubscribe" link at the bottom of any email or contact us at the information below to request removal.

6. Data Security

We take reasonable measures to protect the security of your personal information. However, no data transmission over the internet or electronic storage system is completely secure. While we strive to protect your information, we cannot guarantee its absolute security.

7. Sharing of Information

We do not share, sell, or rent your personal information to third parties for marketing purposes. We may share your information with third-party service providers who assist us with communication services, such as sending text messages or emails. These providers are obligated to protect your information in accordance with this Privacy Policy.

8. Access and Control Over Your Information

You have the right to access, update, and correct your personal information. If you would like to review or make changes to the information we have on file for you, please contact us using the information below.

9. Children’s Privacy

We do not knowingly collect personal information from children under the age of 13. If you believe we have collected information from a child under the age of 13, please contact us immediately so we can take appropriate action.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by updating the "Effective Date" at the top of this policy. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Blue Ridge Plaza Animal Clinic
Phone: (816) 356-2424
Email: info@blueridgeplazaanimalclinic.com
Address: 5234 Blue Ridge Blvd., Raytown, Missouri 64133